Privacy Policy
Last updated: January 5th 2024
1. Who are we and what do we do?
We are Scenset, Inc. (hereafter, “Scenset,” “we,” us,” or “our”). We are specialized in designing tailor-made trips for our clients. Our travel specialists compose a trip that completely suits clients’ personal needs, so that our clients do not have the hassle of planning. In order to access our service, our clients (and potential clients) can visit our Website (www.scenset.com) or App (Scenset - Curated Travel), and request an invitation within our online environment (the Website, App and online environment together, the “Services”).
This Privacy Policy (“Policy”) governs how Scenset collects, uses, processes, discloses and retains your information when you use the Services, and what rights and choices you have with respect to such information.
By visiting the Services, you are agreeing to the terms of this Policy and the accompanying Terms and Conditions. Capitalized terms not defined in this Policy have the meaning set forth in the applicable Terms and Conditions. If you do not agree to this Policy, please do not access or use the Services.
2. Information we collect
We collect your information when you choose to provide it to us directly. We also collect information through automatic means, such as information we collect from your browser or device.
Information You Provide to Us Directly
Scenset collects information that you provide directly to us, such as when you register for an account or complete a form, sign up for our newsletter or other offerings, enter a sweepstakes or contest, interact with us at events or conferences, complete our surveys, upload posts, interact with our customer service team, make inquiries via our “Contact Us” page, or provide feedback or similar testimonials about our services. Such information may include your name, company name, physical address, email address, phone number, online account name, certain demographic information (e.g, age, gender, nationality, marital status), government-issued identification numbers and related information, payment information (which is managed by third-party service providers), purchase history, and any other information you provide to us (including any inferences made through this information).
If you choose to have priority on our invitation list, we may ask additional information about your travel behavior, for example information about how often you travel, your travel expenses, whether you want to find out more about exclusive travel services and options like, which kind of phone you use (iPhone, Android, otherwise) and which means of communication you prefer, as well as information about physical restrictions, such as allergies.
If you access the Services through a third-party connection or log-in (e.g., through a social network), you may allow us to have access to and store certain information from your social network profile. This information may include your name, profile picture, your “likes,” and your list of friends, depending on your settings on such services. If you do not wish to have this information disclosed, do not use a social networking connection to access the Services. For a description of how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings.
If you choose not to provide certain information, we may not be able to provide the Services to you or respond to your request.
Information We Collect Automatically
We and our service providers may use a variety of technologies to collect information about how you use and interact with the Services. Such information includes:
Log files. As you browse the Services, we may automatically record information in log files. These log files may include information such as your web or content requests, IP address, browser type and settings, referring/exit pages and URLs, number of clicks, date and time stamp information, language preferences, and other such information.
Services metadata. We may collect metadata that provides high-level information about how you interact with the Services, such as the pages you access, frequency and duration of use, and other information.
Information from cookies and similar technology. A cookie is a small text file that is placed on your computer when you visit a site. Cookies enable site operators to (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which pages of the websites you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. As you use the Services, we and our service providers use a variety of technologies, including cookies and similar technology, to assist in collecting information about how you access and use the Services. Such information may include your operating system, your IP address, browser type and language, referring pages and URLs, keywords, date and time, what sections of our Services you visit or use, device identifiers such as MAC address and UUID, carrier and general location, hardware and processor information, network type, and similar data.
We may also allow third-party partners to place cookies and similar technologies on the Services to collect information about how visitors use our Services for the purposes of analytics and tailoring, analyzing, managing, reporting, and optimizing advertising you see on the Services and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such usage information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site. Please note that our third-party partners’ use of information collected via cookies and similar technologies is governed by those partners’ privacy policies.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).
Location Information. We also may automatically collect location information, including general location information (e.g., IP address, zip code) from your computer or mobile device. If you access the Services through a mobile device, we may ask you to allow us to access your precise geo-location information so that we can deliver customized content and advertising. We may also use location information to improve the functionality of the Services and our other products and services. If you do not wish to have this location information collected and used, you may disable the location and Bluetooth features on your device. Please note that, if you disable such features, you will not be able to access or receive some or all of the services, content, features and/or products made available via the Services. To deliver customized content and advertising, we may disclose your location information, including geo-location information, to our agents, vendors, or advertisers.
Information We Collect from Other Sources
We may collect information from or about you from other sources, including business partners, marketers, data compilers, and publicly available sources, such as LinkedIn or other social media platforms. Additionally, if you interact with us on third-party platforms, such as via email or social media, we may collect information we receive from such third-party platforms as well.
3. How we use your information
We may use your information in accordance with applicable law, including to:
To provide you with the Services, including to register you for an account and fulfill your requests;
To communicate with you, including to communicate about the Services, your account, special offers and promotions, surveys, sweepstakes and contests, and related news or notifications (including marketing communications);
To respond to your requests and inquiries, including to provide support and troubleshooting assistance;
To manage and remember your preferences and customize the Services;
To monitor, analyze, and improve the Services;
To authenticate you and allow you to log into your account;
To process payments;
To engage in analysis, research and reports regarding the use of our Services;
To test and create new products, features and services;
To advertise and market our services to you, including on third-party websites and via email (subject to any opt-out preferences you have communicated to us);
To understand and resolve any technical and security issues reported on the Services;
To comply with legal requirements, relevant industry standards, and our policies;
To protect the safety, rights, property or security of Scenset, our users, employees, third parties, members of the public and/or our Services;
To prevent fraud and enforce our legal terms and policies; and
For any other purpose with your consent.
We may combine information that we collect from and about you (including automatically generated information) with information that we obtain about you from third parties and use such combined information in accordance with this Policy.
We may aggregate, de-identify and/or anonymize any information collected through the Services so that such information is no longer linked to you (such as your name or email address). We may use aggregated and/or anonymized information for any purpose, including for research and marketing purposes, and we may also disclose such information to third parties, at our discretion.
4. How we disclose your information
We may disclose your information:
To our parent companies, affiliates, and subsidiaries;
To our vendors who provide services to us;
As necessary to provide you with information or materials you request;
To respond to a subpoena or court order, judicial process or regulatory inquiry;
When required by applicable law, including laws outside your country of residence;
To protect or defend against fraud, law suits, claims or other liabilities;
To protect the security of our systems, or to protect our rights or property; and
In connection with a proposed or actual sale, merger, or transfer of all or a portion of the Scenset business.
5. Security of your information
We take a variety of technical, physical, and organizational measures to protect information in our control. However, no data transmission over the Internet can be guaranteed to be totally secure. As such, we cannot guarantee the security of any information you transmit to us, and all disclosures of information to us are at your own risk.
6. Retention of your information
Scenset will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, in accordance with applicable law. We will retain and use your information to the extent necessary to comply with our contractual obligations, for our legitimate business interests, and to satisfy any legal or reporting requirements.
7. Analytics and Advertising
We use tracking and analytics services such as Google Analytics to track and analyze how visitors use our Services. Google's right to use and share information collected by Google Analytics about your visits to the Services is governed by the Google Analytics Terms of Service and the Google Privacy Policy. In addition, we work with agencies, ad networks, and other advertising companies to place ads for our products on other websites and services. For example, we may place ads through Google, Facebook, LinkedIn and others that you may view on their platforms as well as on other websites and services.
As part of this process, we may incorporate tracking technologies (including cookies and pixel tags) on our Services in order to provide you with tailored advertisements across the Internet. These tracking technologies may collect information about your activity across time and services (including on our Services and other websites such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content, compile reports and deliver ads that are more relevant to you on other websites ("Interest-based Advertising"). This information may also be used to evaluate the effectiveness of our online advertising campaigns.
We also use audience matching services to reach people (or people similar to people) who have visited our Services or are identified in one or more of our databases (" Matched Ads") by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Services, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Services and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
For further information on the types of tracking technologies we use on the Services and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see the "Information Collected Automatically" "Your Rights and Choices" sections
8. Your rights and choices
Marketing. In accordance with applicable law, we may send you marketing communications regarding our Services or the services of third parties that we believe will be interesting to you. You can ask us to stop sending such communications at any time through the opt-out instructions provided in the communication or by contacting us using the information in the “Contact Information” section below.
Please note that, regardless of your request, we may still use and disclose certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain administrative or transactional emails from us, such as those confirming your requests or providing you with updates regarding our Privacy Policy or other terms.
Tracking Technology Choices. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete non-essential cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. If you disable or remove tracking technologies some parts of the Site may not function correctly.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Because there is no industry consensus as to what website operators should do with regard to these signals, we do not take action with respect to "Do Not Track" signals or other mechanisms, except as otherwise provided herein. For more information on "Do Not Track," visit http://www.allaboutdnt.com.
Analytics and Targeted Advertising Choices. You can opt out of the processing of certain data collected by Google Analytics, by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout. For targeted advertising, some of the companies we work with to provide you with targeted ads are required by us to give you the choice to opt out of receiving targeted ads. Most of these companies are participants of the Digital Advertising Alliance (" DAA") and/or the Network Advertising Initiative (" NAI"). For more information about Interest-based Advertising and to understand your options, including how you can opt-out of receiving behavioral ads from participating companies, please visit the DAA website opt-out at http://www.aboutads.info/choices , or the NAI opt-out at https://www.networkadvertising.org/choices/ . Even if you opt-out of interest-based advertising by a participant, tracking technologies used on the Services may still collect data for other purposes including analytics. You may still see ads from us, but the ads from the participants with whom you opted out will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
Please note that your opt out only applies to the specific web browser you use so you must opt out of each web browser on each device you use. To successfully opt out, you must have cookies enabled in your web browser (see your browser's instructions for information on cookies and how to enable them). Once you opt out, if you delete your browser's saved cookies, you will need to opt out again.
We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any company statements regarding their opt out options or programs.
9. Supplemental notice for EEA and UK residents
This supplemental notice only applies to users who are residents of the European Economic Area (“EEA”) or the United Kingdom (“UK”). For purposes of the EU General Data Protection Regulation (“GDPR”) and the UK Data Protection Act, Scenset is a data controller as defined in these laws with regard to any information we collect from and about you that can be used to personally identify you (“Personal Data”).
Our Role as a Controller
Scenset Inc. collects and processes the Personal Data in the context of our Service. Scenset Inc. determines the purposes and means of these processing activities. This means Scenset Inc. acts as Controller within the meaning of the GDPR and UK Data Protection Act.
Legal Basis for Processing
As explained above, we use Personal Data in various ways depending on your use of and/or participation in our Services. We may process your Personal Data in reliance upon one or more of the following legal bases, depending on the circumstances: (1) with your consent; (2) as necessary to perform our agreement to provide services; (3) where required by applicable law; (4) where necessary to protect the vital interests of any individuals; or (5) where we have a legitimate interest.
Additional Rights
In addition to the rights described in Section 8 above, EEA and UK law provides you with the right to request the following with regard to your Personal Data:
Transfer of your Personal Data to a third party in a structured, commonly used, machine-readable format, where technically feasible;
Objection to or restriction of certain uses of your Personal Data;
Withdraw consent, where our processing of your Personal Data is based on your consent.
You also have the right to lodge a complaint with the data protection authority in your jurisdiction. However, we encourage you to contact us first to resolve any complaints.
10. International visitors
The Services are operated in the United States. If you reside outside of the United States, please be advised that any information you provide to us will be transferred to the United States or other designated locations outside of the United States for certain processing/hosting operations. By accessing the Services, you acknowledge and agree to such transfer.
In certain situations, we may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. To understand your rights with regard to your information, please visit the website of the appropriate data protection authority for your region.
11. Third-party links and content
The Services may have links to third-party websites, apps, or communities that may have privacy policies that differ from ours. We are not responsible for the practices of such websites, apps, or communities. You should check their privacy policies to understand how they handle your information.
12. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, or advances in technology. We will make the revised Privacy Policy accessible on the Services, so you should review the Privacy Policy periodically. You can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Last Updated” date included at the beginning of the document. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.
13. Information from Children under Age 13
Scenset does not knowingly solicit information from anyone under the age of 13. In the event we learn that we have collected personal information directly from a child under age 13 without appropriate consent under applicable law, we will delete that information. Scenset may collect information about our Clients children in connection with the Services, but Scenset does not collect information directly from children online.
14. Contact information
If you have any questions, comments or concerns about this Policy, please contact us through the contact information below:
Scenset, Inc.
77 Geary St
San Francisco, CA 94108
T: 1 (415) 941-3900
E: hello@scenset.com
W: www.scenset.com